The first few recordings, I had a sinking feeling the other reviewers were correct. I turned up the volume setting on my laptop and couldn’t hear anything! Turns out I was missing a crucial merge step while setting up the recorder. The app calls the recorder service; you then dial your contact. Then you merge the two calls to create a conference call. You are prompted several times by the app too. I wish the app recognized I had forgotten to merge and sent me an alert or something. That would be cool!